Privacy Policy
This Privacy Policy describes how QUANTERON LLC ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, use our services, or otherwise interact with us.
Contents
1. Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide when you interact with us, including but not limited to:
- Contact and identification information: name, email address, phone number, mailing address, company name, job title, and professional credentials.
- Account information: username, password, and account preferences when you create an account with us.
- Transaction and billing information: payment card details, billing address, purchase history, and related financial information processed through our secure payment processors.
- Communications: messages, inquiries, feedback, support requests, and any other content you submit through our contact forms, email, or other communication channels.
- Project materials: technical specifications, business requirements, design assets, source code, documentation, and other materials you share for service delivery.
Information Collected Automatically
When you access our website or services, we automatically collect certain technical and usage information:
- Device and browser information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
- Usage data: pages visited, time spent on pages, click patterns, navigation paths, referring URLs, and exit pages.
- Log data: access times, error logs, server logs, and diagnostic information necessary for security and performance monitoring.
- Location data: general geographic location inferred from your IP address (city/region level only).
- Analytics data: aggregated usage statistics collected through PostHog and similar first-party analytics tools.
Information From Third-Party Sources
We may receive information about you from other sources to enhance our services and verify information:
- Business partners and referral sources: contact information and referral context from agencies, professional networks, or business partners who introduce you to our services.
- Publicly available sources: business information from public records, company websites, professional networking platforms, and industry directories.
- Service providers: identity verification, fraud prevention, and credit information from authorized third-party vendors.
- Social media platforms: information you make publicly available or authorize us to access when you interact with our social media presence.
2. How We Use Your Information
Service Delivery and Operations
We use your information primarily to deliver, maintain, and improve our services:
- Fulfilling contracts: delivering software development, consulting, and other professional services as specified in our agreements.
- Account management: creating and managing your account, processing transactions, and maintaining accurate business records.
- Customer support: responding to inquiries, troubleshooting issues, and providing technical assistance.
- Service improvement: analyzing usage patterns to enhance functionality, performance, and user experience.
- Quality assurance: conducting internal reviews and audits to maintain service quality standards.
Communications
We use your contact information to communicate with you about:
- Transactional communications: order confirmations, invoices, project updates, delivery notifications, and account-related alerts.
- Service announcements: important notices about changes to our services, policies, or terms.
- Marketing communications: newsletters, promotional offers, event invitations, and industry insights (with your consent where required).
- Surveys and feedback requests: opportunities to share your opinions and help us improve our services.
Security, Compliance, and Legal
We process information as necessary for security and legal compliance:
- Security monitoring: detecting, preventing, and responding to fraud, abuse, security incidents, and other harmful activities.
- Legal compliance: meeting obligations under applicable laws, regulations, and legal processes.
- Rights protection: establishing, exercising, or defending legal claims and protecting our rights and the rights of others.
- Audit and reporting: maintaining records required for financial reporting, tax compliance, and regulatory audits.
4. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information:
Access and Portability
You have the right to access and receive a copy of your personal information:
- Request access to the specific pieces of personal information we have collected about you.
- Receive your data in a structured, commonly used, and machine-readable format.
- Request information about our data collection and processing practices.
- Obtain a list of categories of personal information we have disclosed for business purposes.
Correction and Deletion
You can request corrections to inaccurate data or deletion of your personal information:
- Request correction of inaccurate or incomplete personal information we maintain about you.
- Request deletion of your personal information, subject to certain legal exceptions.
- We will verify your identity before processing access, correction, or deletion requests.
- Deletion requests may be denied where retention is required by law or necessary for legitimate business purposes.
Opt-Out Rights
You have choices about how your information is used:
- Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Opt out of the sale or sharing of personal information for targeted advertising purposes (California residents).
- Limit the use of sensitive personal information to purposes necessary for providing our services.
- Withdraw consent for processing where consent is the legal basis, without affecting prior lawful processing.
Cookie Preferences
We use cookies and similar technologies to enhance your experience:
- Essential cookies: required for website functionality, security, and authentication. These cannot be disabled.
- Analytics cookies: help us understand how visitors interact with our website using PostHog (first-party analytics).
- You can manage cookie preferences through your browser settings.
- Disabling certain cookies may limit website functionality or personalization features.
Data Retention
We retain personal information only as long as necessary:
- Active account data: retained for the duration of your relationship with us plus a reasonable period for reactivation.
- Transaction records: retained for seven (7) years to comply with financial and tax regulations.
- Communications and support records: retained for three (3) years after resolution for quality assurance.
- Analytics data: aggregated and anonymized on a rolling basis, with raw logs purged within ninety (90) days.
Non-Discrimination
We will not discriminate against you for exercising your privacy rights:
- You will not be denied goods or services for exercising your rights.
- You will not be charged different prices or rates for exercising your rights.
- You will not receive a different level or quality of service for exercising your rights.
- We may offer financial incentives for certain data collection with clear disclosure and your express consent.
5. State-Specific Privacy Rights
California Privacy Rights (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to know what personal information is collected, used, shared, or sold.
- Right to delete personal information held by businesses and their service providers.
- Right to opt-out of the sale or sharing of personal information.
- Right to correct inaccurate personal information.
- Right to limit use and disclosure of sensitive personal information.
- Right to non-discrimination for exercising your CCPA rights.
Categories of Personal Information Collected:
- Identifiers (name, email, IP address)
- Commercial information (transaction history)
- Internet activity (browsing history, interactions)
- Professional information (job title, company)
- Inferences drawn from the above categories
Virginia Privacy Rights (VCDPA)
Virginia residents have rights under the Virginia Consumer Data Protection Act:
- Right to confirm processing and access your data.
- Right to correct inaccuracies.
- Right to delete personal data.
- Right to data portability.
- Right to opt out of targeted advertising, sale of data, and profiling.
Colorado Privacy Rights (CPA)
Colorado residents have rights under the Colorado Privacy Act:
- Right to access, correct, and delete personal data.
- Right to data portability.
- Right to opt out of targeted advertising, sale of data, and profiling.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS 1.3 and at rest using AES-256.
- Multi-factor authentication (MFA) for all administrative access.
- Regular security assessments, penetration testing, and vulnerability scanning.
- Employee security awareness training and background checks.
- Access controls based on the principle of least privilege.
- Incident response procedures and breach notification protocols.
- SOC 2 Type II compliant infrastructure providers.
- Regular data backups with encrypted off-site storage.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.
7. International Data Transfers
QUANTERON LLC is based in the United States, and your information will be processed and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. We implement appropriate safeguards for any international transfers, including Standard Contractual Clauses where required.
8. Children's Privacy
Our services are designed for business use and are not directed to individuals under the age of 16. We do not knowingly collect, use, or disclose personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.
9. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Our website does not currently respond to DNT signals. However, you can manage your cookie preferences and opt out of analytics as described in this policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy.
- Notify you by email (if we have your email address) or through a prominent notice on our website.
- Provide at least 30 days' notice before material changes take effect.
Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:
QUANTERON LLC
We will respond to verifiable requests within 45 days (or as required by applicable law). We may ask you to verify your identity before processing certain requests.
See also: Terms of Service