Terms of Service
These Terms of Service ("Terms") govern your use of the services provided by QUANTERON LLC ("Company," "we," "us," or "our"). By engaging our services or accessing our website, you agree to be bound by these Terms.
Contents
1. Acceptance of Terms
By executing a Statement of Work ("SOW"), Master Services Agreement ("MSA"), or other written agreement with QUANTERON LLC, or by accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use our services.
In the event of a conflict between these Terms and a signed contract (such as an MSA or SOW), the signed contract shall govern with respect to the specific matters addressed therein.
2. Scope of Services
Scope of Services
QUANTERON LLC provides custom software development, technology consulting, and related professional services as described in individual service agreements:
- All services are governed by a written Statement of Work (SOW), Master Services Agreement (MSA), or other executed agreement that defines specific deliverables, milestones, and responsibilities.
- These Terms of Service serve as the baseline agreement and apply to all engagements unless expressly superseded by a signed contract.
- Services commence upon execution of the applicable agreement and receipt of any required initial payment.
- Verbal or informal agreements are not binding; all material terms must be documented in writing and signed by authorized representatives.
Project Governance
Successful project delivery requires structured collaboration and clear communication:
- A designated project manager or delivery lead will coordinate all communications, track progress, and escalate issues promptly.
- Regular status meetings will be scheduled at mutually agreed intervals (typically weekly or bi-weekly) to review progress and address concerns.
- All significant decisions, change requests, and approvals must be documented in writing through email or project management tools.
- Client is responsible for designating authorized decision-makers and ensuring timely responses to approval requests.
Timelines and Delivery
Project schedules are estimates based on the information available at the time of scoping:
- Timelines may be adjusted if requirements change, dependencies are delayed, or unforeseen technical challenges arise.
- Force majeure events (natural disasters, pandemics, civil unrest, government actions) may suspend performance obligations without penalty.
- We will communicate material schedule changes promptly and work collaboratively to minimize impact.
- Delays caused by client actions or omissions (late feedback, missing assets, scope changes) may extend timelines and increase costs.
3. Fees and Payment
Payment terms are specified in the applicable SOW and may include fixed-price, time-and-materials, or hybrid arrangements:
- Invoices are issued according to the billing schedule in the SOW (e.g., milestone-based, monthly, upon completion).
- Payment is due within thirty (30) days of invoice date unless otherwise specified in writing.
- Late payments accrue interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower).
- We reserve the right to suspend work on any project with outstanding invoices exceeding thirty (30) days past due.
- All fees are exclusive of applicable taxes, which are the responsibility of the client unless a valid exemption certificate is provided.
4. Intellectual Property Rights
Ownership of work product depends on the nature of the engagement and payment status:
- Custom Work Product: Upon full payment, client receives ownership of all deliverables created specifically for client under the SOW, excluding Pre-existing IP.
- Pre-existing IP: QUANTERON LLC retains ownership of all tools, libraries, frameworks, methodologies, and materials that existed before the engagement or were developed independently.
- License Grant: Client receives a perpetual, non-exclusive, royalty-free license to use any Pre-existing IP incorporated into deliverables.
- Open Source: Any open-source components are subject to their respective licenses, which client agrees to comply with.
- Portfolio Rights: With client consent, QUANTERON LLC may reference non-confidential project outcomes for marketing and portfolio purposes.
5. Confidentiality
Both parties agree to protect confidential information disclosed during the engagement:
- Confidential Information includes all non-public business, technical, and financial information disclosed by either party.
- Each party will use at least the same degree of care to protect the other's confidential information as it uses for its own, but no less than reasonable care.
- Confidential information may only be disclosed to employees and subcontractors with a need to know who are bound by confidentiality obligations.
- Confidentiality obligations survive termination for five (5) years, except for trade secrets which remain protected indefinitely.
- Obligations do not apply to information that is publicly available, independently developed, rightfully received from third parties, or required to be disclosed by law.
6. Client Responsibilities
Successful project delivery requires active client participation and cooperation:
- Provide timely access to necessary information, systems, personnel, and resources as reasonably requested.
- Designate authorized representatives empowered to make binding decisions and provide approvals.
- Review and respond to deliverables, requests for information, and approval requests within agreed timeframes.
- Ensure that all materials provided do not infringe third-party intellectual property rights.
- Maintain backups of any data or materials shared with us.
- Comply with all applicable laws and regulations in connection with the services.
- Notify us promptly of any issues, concerns, or changes that may affect the project.
7. Acceptable Use
When using our services or any deliverables, you agree not to:
- ✕Violate any applicable local, state, national, or international law or regulation.
- ✕Infringe upon the intellectual property rights of any third party.
- ✕Transmit any malicious code, viruses, or harmful components.
- ✕Attempt to gain unauthorized access to systems, accounts, or data.
- ✕Engage in any activity that interferes with or disrupts our services or infrastructure.
- ✕Use our services for any illegal, fraudulent, or deceptive purposes.
- ✕Resell or redistribute our services without express written authorization.
8. Warranties and Disclaimers
Except as expressly stated in a signed agreement:
- Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.
- QUANTERON LLC disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
- We do not warrant that services will be uninterrupted, error-free, or that defects will be corrected.
- Any statements about expected results are estimates only and do not constitute guarantees of performance.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- QUANTERON LLC's total liability for any claims arising from or related to the services is limited to the fees actually paid by client for the specific SOW giving rise to the claim.
- Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.
- These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if advised of the possibility of such damages.
- Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability; in such cases, liability is limited to the minimum extent permitted by law.
10. Indemnification
Each party agrees to defend, indemnify, and hold harmless the other party:
- Client will indemnify QUANTERON LLC against claims arising from (a) client's use of deliverables in violation of these terms, (b) client content or data, (c) client's violation of applicable laws, or (d) infringement of third-party rights caused by client-provided materials.
- QUANTERON LLC will indemnify client against claims that the deliverables (as delivered) infringe a third party's intellectual property rights, provided client promptly notifies us and allows us to control the defense.
- The indemnifying party shall have sole control of the defense and settlement of any claim, provided no settlement admits liability on behalf of the indemnified party without consent.
11. Term and Termination
These terms remain in effect until terminated:
- Either party may terminate an SOW for convenience with thirty (30) days written notice.
- Either party may terminate immediately for material breach that remains uncured fifteen (15) days after written notice.
- Upon termination, client pays for all work completed through the termination date plus any non-cancelable commitments.
- QUANTERON LLC will provide reasonable transition assistance (up to two weeks) at standard rates upon request.
- Provisions regarding intellectual property, confidentiality, limitation of liability, and payment obligations survive termination.
12. Governing Law and Dispute Resolution
These terms are governed by and construed in accordance with:
- The laws of the State of New Mexico, United States, without regard to conflict of law principles.
- Any dispute arising from these terms shall first be subject to good-faith negotiation between senior executives for thirty (30) days.
- If not resolved, disputes shall be settled by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules in Albuquerque, New Mexico.
- Each party bears its own attorneys' fees unless the arbitrator determines that a party's claims or defenses were frivolous.
- Nothing prevents either party from seeking injunctive relief in court to protect intellectual property or confidential information.
13. General Provisions
Export Compliance
Client agrees to comply with all applicable export control laws:
- Deliverables may be subject to U.S. export control laws, including the Export Administration Regulations (EAR).
- Client will not export, re-export, or transfer deliverables to prohibited countries, entities, or individuals.
- Client represents that they are not located in, or a national of, any country subject to U.S. trade sanctions.
Modifications to Terms
We may update these terms to reflect changes in our services or legal requirements:
- Material changes will be communicated to active clients via email at least thirty (30) days before taking effect.
- Continued engagement after the effective date of changes constitutes acceptance of the modified terms.
- If you do not agree to modified terms, you may terminate any active SOW without penalty before the changes take effect.
- Changes to pricing or fees apply only to new SOWs or renewals, not to existing agreements.
Additional Terms
Additional terms that apply to our relationship:
- Entire Agreement: These terms, together with any signed SOW or MSA, constitute the entire agreement and supersede all prior understandings.
- Severability: If any provision is found unenforceable, the remaining provisions continue in full force and effect.
- Waiver: Failure to enforce any right does not waive that right or any other right.
- Assignment: Neither party may assign these terms without prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets.
- Independent Contractors: The parties are independent contractors; nothing creates a partnership, joint venture, or employment relationship.
- Notices: All legal notices must be in writing and sent to the addresses specified in the SOW or these terms.
14. Contact Information
If you have questions about these Terms of Service, need clarification on any provisions, or require assistance with a service agreement, please contact us:
QUANTERON LLC
Jurisdiction: State of New Mexico, United States
See also: Privacy Policy